In recent days, the bugs accumulate for those who decide to entrust their iPhone to an unapproved repairer.
Apple likes to sell you smartphones, but Apple also likes to fix them. According to testimonials collected by the US site Engadget, the brand would not facilitate the task of independent repairers. After users have encountered tactile recognition problems by replacing their screen with an “unofficial” slab, new bugs are reported, this time using original screens.
Still according to the US media, replacing the screen of an iPhone 8, iPhone 8 Plus or iPhone X causes the deactivation of the brightness sensor, placed alongside the front camera module. The component allows the device to automatically adjust the brightness of the screen according to the environment. The problem has appeared using original screens, including exchanging slabs of two new iPhones. On the other hand, those who have their smartphone screen replaced by Apple or one of its authorized repairers are spared.
A bug or a function?
According to the specialists who carried out these operations, the deactivation of the brightness sensor occurs at the time of the restart of iOS, which suggests that it is a purely software malfunction, not hardware. For the moment, it is impossible to know if it is a bug or a tip developed by Apple to push its customers to go through its own repair services.
For the Californian firm, keeping a close eye on after-sales service is essential. First to control the quality of the spare parts, which can sometimes influence the user’s experience. Then for financial reasons. Currently, replacing the screen of an iPhone X costs more than 320 euros. You have to pay more than 200 euros for iPhone 8 Plus or iPhone 7 plus and more than 180 euros for iPhone 8, iPhone 7 or iPhone 6s. A price that falls to 29 euros if the customer has purchased AppleCare + insurance, sold between 149 euros and 229 euros depending on the model.
Two years ago, Apple had already been targeted by complaints about the repaired iPhone blockage. Users who had their fingerprint sensor changed by an independent repairer had seen their iPhone become totally unusable. The brand had at the time mentioned a security constraint, to counter the stolen iPhone traffic. An argument that would be more difficult to defend in the case of screen changes.